Privacy Policy

Helio (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.


By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

 

When you visit our website, we may collect certain information about you.


Personal Information

When you make a purchase or interact with our website, we may collect:

 

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment details (processed securely by third-party payment providers)

  • Order history

Device Information

 

We may automatically collect:

 

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on pages

  • Referring websites

 

This helps us improve our website and user experience.

 

 

2. How We Use Your Information

 

We use the collected information to:

 

  • Process and fulfill your orders

  • Communicate with you regarding orders or inquiries

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure website security

  • Send updates, promotions, or marketing emails (only if you opt-in)

 

 

3. Sharing Your Information

 

We do not sell your personal information.


However, we may share your information with trusted third parties to operate our business, including:

 

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics services

  • Website hosting providers

 

These partners only use your information to perform services on our behalf.

 

 

4. Payment Security

 

All payments on our website are processed through secure third-party payment gateways. Helio does not store your complete credit or debit card details.

 

 

5. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Provide personalized content and advertisements

 

You can disable cookies through your browser settings if you prefer.

 

 

6. Data Retention

 

We retain your personal information only for as long as necessary to:

 

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

 

 

7. Your Rights

 

You have the right to:

  • Request access to your personal data

  • Request correction of incorrect information

  • Request deletion of your personal information

  • Opt out of marketing communications

 

To exercise these rights, contact us at the email below.

 

 

8. Third-Party Services

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.

 

 

9. Children’s Privacy

 

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

 

 

10. Changes to This Policy

 

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

 

 

11. Contact Us

 

If you have questions about this Privacy Policy, you can contact us at:


Brand Name: Helio

Email: support@helio.com

Address: [Insert Business Address]