Return & Refund Policy

At Helio, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition
The product must be returned with original packaging
Proof of purchase (order confirmation or receipt) must be provided

Returns may not be accepted if the product shows signs of use or damage caused by the customer.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

Personal care or hygiene products once opened
Items marked as final sale
Gift cards or promotional items

3. Damaged, Defective, or Incorrect Products

If you receive:

a damaged product
a defective item
the wrong product

Please contact us within 48 hours of delivery.

You may be required to provide:

clear photos of the product
photos of the packaging
your order number

After verification, we will arrange a replacement or refund.

4. Return Process

To initiate a return, please contact our support team with your order details.

Once your return request is approved:

Our team will guide you through the return process.
In some cases, we may arrange a pickup through our courier partner.
If pickup service is not available in your area, you may be required to ship the product back to us.