Shipping Policy

Thank you for shopping with Helio. This Shipping Policy explains how orders are processed, shipped, and delivered.

 

 

1. Order Processing


All orders are processed within 1–3 business days after payment confirmation.


Orders are not processed or shipped on:

 

  • Sundays

  • Public holidays

 

Once your order is processed, it will be handed over to our logistics partner for delivery.

 

 

2. Shipping Time

 

Estimated delivery times may vary depending on your location.


India Deliveries

 

  • Metro cities: 3–5 business days

  • Other locations: 4–7 business days

 

Delivery timelines are estimates and may vary due to:

  • courier delays

  • weather conditions

  • high order volumes

  • unforeseen circumstances

 

 

3. Shipping Charges

 

Shipping charges (if applicable) will be calculated and displayed during checkout.


Helio may offer free shipping on selected products or promotional offers.

 

 

4. Order Tracking

 

Once your order is shipped, you will receive a shipping confirmation email or SMS with tracking details.


You can track your order using the tracking link provided.

 

 

5. Incorrect Address

 

Please ensure that the shipping address provided during checkout is accurate and complete.

Helio will not be responsible for delivery failures due to:

  • incorrect address

  • incomplete address

  • incorrect phone number

 

If an order is returned to us due to incorrect details, additional shipping charges may apply.

 

 

6. Delivery Attempts

 

Our courier partners may attempt delivery multiple times.


If the delivery is unsuccessful due to customer unavailability, the package may be returned to our warehouse.

 

 

7. Delayed or Lost Shipments

 

While we work with reliable courier partners, delays may occasionally occur.


If your order appears significantly delayed or lost, please contact our support team so we can assist you.

 

 

8. Damaged Packages

 

If you receive a damaged package:

 

  • Do not accept the delivery if the package appears tampered with.

  • Contact us immediately with photos of the package and product.

 

 

9. Contact Us

 

If you have any questions regarding shipping, please contact us:

Brand Name: Helio

Email: support@helio.com

Address: [Insert Business Address]